Specific Counseling Strategies

While circumstances and needs vary, the following information is representative of how I approach small business issues. (These same principles also apply to relationships within other organizations, such as churches or non-profits.)

In meeting with one or more individuals, I first endeavor to find out a bit about each of them, as well as to answer any questions they might have about me. I explain that my job is not to be a "judge" nor an authority figure, but to act as a consultant and a coach, helping to identify problem areas (as well as strengths) and to assist in developing strategies for improvement. I also take a few minutes to inquire about the nature of the business, including its mission, history, organizational structure, ownership and major objectives. I go on to ask what their expectations are of me. In some cases my clients only want help or mediation regarding a current issue; in others, more comprehensive help with longer term problems is desired.

If the individuals also have a personal relationship, such as family members, I will ask whether the problems are unique to the business, or also occur in other settings. I will go on to ask each person about their expectations of the others, what they feel each person's role should be, how they think decision making should be handled, etc. I will ask each individual what they believe the major problem areas are, and what they think would help. Often, just the process of communicating and feeling heard in a safe environment is a major step toward resolution.

I work within the existing authority structure of the business. The consent of partners, owners, managers, etc. will normally be needed if changes are contemplated that affect their area of jurisdiction. However, it is my intent that no one ends up feeling that others have won and they have lost. I attempt to find "win-win" solutions, and to help individuals work away from adversarial attitudes toward a teamwork paradigm.

When husbands and wives are in business together, I try to help them sort out their personal and marriage issues from business concerns. I am willing (and qualified) to give help with either, but it is usually important to make a distinction, and to develop understandings that apply to each area. For example, a husband and wife may agree that one has expertise and will be the primary decision maker in certain business areas, but that in their marriage they will make decisions jointly. One spouse may be in an "assistant" role in the business, but want to be treated as a partner in the marriage. Similarities and differences regarding how business and personal finances are handled need to be understood and agreed upon. They may need to agree that during "business hours" they will normally not expect the other to deal with domestic issues; but they will also need to have an understanding of what constitutes business hours, and when domestic needs are fair game. They may further need to establish "family time," when discussion of work related concerns is off-limits.

A primary objective of my approach is developing communication and conflict resolution skills that can be used on an ongoing basis in the future. I help people establish appropriate boundaries regarding business and personal relationships, and understand more clearly how their roles, personalities and "styles" fit together. I also encourages my clients to plan ahead for foreseeable areas of difficulty that are likely to arise in the future.

My ultimate objective is to help my clients become self-sufficient, though I make myself available for consultation should the need arise in the future.

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